- In 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network.
- Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients.
- We are renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. HSBC is uniquely positioned to capture more of this US$5 trillion market.
- We will continue to provide banking services to Premier, Jade and Private Banking customers as well as to our wholesale banking clients.
Citizens and Cathay FAQs
In February 2022, HSBC Bank USA, N.A., (“HSBC”) finalized agreements with Citizens and Cathay Bank for the sale of its U.S. mass market retail banking businesses. Learn what these transactions mean for our customers, here and abroad.
Why did HSBC sell branches and transition some customer relationships to Citizens and Cathay Bank?
How will these agreements affect me?
- If you are an HSBC customer, you can look forward to your bank becoming more focused on what we do best – connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States.
- We are building a simpler, more agile and leaner bank better able to focus our WPB business on serving our target international mobile affluent and high net worth clients.
- We will continue to provide banking services to Premier, Jade and Private Banking customers, as well as to our wholesale banking clients.
- Premier, Jade and Private Banking clients who will remain with HSBC have transitioned to one of the new 22 HSBC Bank Wealth Centers.
- Information about the HSBC Bank Wealth Centers is available at www.us.hsbc.com/centers.
- Other retail banking and wealth customers transitioned to Citizens or Cathay Bank in February 2022. We thank those customers for their business.
I have accounts that are part of the agreement with Citizens or Cathay Bank. What is the impact on my investment or insurance relationships?
- Insurance and annuity relationships are not impacted by the transactions.
- Additionally, the transactions have no impact on the investment relationships for our qualifying Premier customers, our Jade customers or our Private Banking customers.
- For our customers who fall outside the above propositions, the impact on investment relationships differs depending upon the geographic region
- For East Coast and online customers, certain brokerage accounts that are included in the agreement with Citizens transferred to Citizens Securities on or about February 18, 2022.
- Note: A small number of customers may have received updates following notice of the transition to Citizens if there was an operational issue or other circumstance that would keep Citizens from accepting the account or a particular securities position within the account. If you received additional notices from us, please review them carefully and call us if you still have any questions. Our HSBC Wealth Services Desk contact information is noted below.
- Investments that are not held in your brokerage account, such as annuities or 529 College Savings plans, were not included in the agreement to transfer certain accounts to Citizens. HSBC Securities remains your broker and information regarding changes to services for these accounts was provided in a letter dated February 9, 2022. The changes described will be effective March 14, 2022. Feel free to call us if there are any questions. Our HSBC Wealth Services Desk contact information is noted below.
- For West Coast customers, banking relationships transitioned to Cathay Bank but investment and insurance relationships did not as they were not part of the agreement. Brokerage accounts and other investments remain with HSBC Securities, and insurance and annuity relationships are not impacted
- If you have a linked bank deposit account with HSBC Bank that you previously used for settling transactions in your HSBC Securities brokerage account, you will have received a separate letter from HSBC Securities dated December 23, 2021 about the need to contact us and update your settlement instructions. Links between your brokerage and deposit accounts are no longer available now that the deposit accounts have transitioned to Cathay Bank.
- For questions about brokerage accounts that have converted to Citizens, the Citizens Resource Center offers chat support the most up-to-date information about the transition, answers to frequently asked questions, when to expect new account details and more.
- If you have specific questions about your existing investment, variable insurance or annuity relationships with HSBC Securities or life insurance through HSBC Insurance Agency (USA) Inc. speak with your Financial Consultant, if one is assigned to you, or call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. – 6 p.m. ET.
HSBC customers
Did my local HSBC branch close?
- As part of our shift in focus and plans to streamline our retail branch network, some of our branches have been consolidated into remaining HSBC locations or transition to Citizens or Cathay Bank
- A list of remaining HSBC locations that are converting into HSBC Bank Wealth Centers is available at www.us.hsbc.com/centers.
- Following are the HSBC branches that have closed and consolidated into HSBC Bank Wealth Centers since November 2021:
| PASADENA, CA 1055 Et Colorado Blvd, Ste 110 Pasadena, CA 91106 |
SANTA MONICA, CA 1453 3rd Promenade, Ste 250 Santa Monica, CA 90401 |
| CONCORD, CA 2085 Diamond Blvd, Ste A-100 Concord, CA 94520 |
CALABASAS, CA 23267 Mulholland Drive Woodland Hill, CA 91364 |
| COSTA MESA, CA 462 E 17th St Costa Mesa, CA 92627 |
NORTH HOLLYWOOD, CA 5200 Lankershim Blvd., Ste 120 North Hollywood, CA 91601 |
| 500 FOLSOM, CA 500 Folsom St., Ste 117 San Francisco, CA 94105 |
SAN BRUNO, CA 813 Cherry Ave. San Bruno, CA 94006 |
| SANTA CLARA, CA 3225 Coronado Drive Santa Clara, CA 95054 |
OAKLAND, CA 288 9th St., Ste 121 Oakland, CA 94607 |
| ENCINO, CA 16311 Ventura Blvd Encino, CA 91436 |
LOS ANGELES, CA 725 South Figueroa St, Ste 150 Los Angeles, CA 90017 |
| ROWLAND HEIGHTS, CA 18250 Colima Rd, Ste 101 Rowland Heights, CA 91748 |
PALO ALTO, CA 567 University Avenue Palo Alta, CA 94301 |
| ARCADIA, CA 1107 S Baldwin Ave, Unit C Arcadia, CA 91009 |
MILLBRAE, CA 39 South El Camino Real Millbrae, CA 94030 |
| TORRANCE, CA 21842 Hawthorne Blvd Torrance, CA 90503 |
LONG BEACH, CA 6420 Pacific Coast Highway Long Beach, CA 90803 |
| GLENDALE BRANCH, CA 505 N Brand Blvd, Ste 100 Glendale, CA 91203 |
PLEASANTON, CA 4211 Rosewood Dr, Ste 5 Pleasanton, CA 94588 |
| PORTER RANCH, CA 201 W Rinaldi St, Ste 120 Porter Ranch, CA 91326 |
DOWNTOWN SAN JOSE, CA One South Market St San Jose, CA 95113 |
| VALLCO PARKWAY, CA 1990 Vallco Parkway Cupertino, CA 95014 |
WALNUT, CA 515 North Grand Ave, Ste I Walnut, CA 91789 |
| LA KOREATOWN, CA 3785 Wilshire Blvd, Ste 8 Los Angeles, CA 90010 |
TEMPLE CITY, CA 9601 Las Tunas Blvd Temple City, CA 91780 |
| SAN JOSE SARATOGA, CA 1420 El Paseo de Saratoga San Jose, CA 95130 |
REDMOND, WA 15946 Redmond Way, Ste 101 Redmond, WA 98052 |
| OVERLAKE, WA 2231 148th Ave NE Bellevue, WA 98007 |
MERCER ISLAND, WA 2630 77th Ave SE, Ste 100 Mercer Island, WA 98040 |
| KIRKLAND, WA 11901 NE Village Plaza, Ste 141 Kirkland, WA 98034 |
FACTORIA, WA 3615 Factoria Blvd SE Bellevue, WA 98006 |
| 6102 8th AVENUE, NY 6102-6106 8th Ave. Brooklyn, NY 11220 |
DEPEW, NY 2911 Walden Ave. Depew, NY 14043 |
Will my HSBC relationship manager change?
- The partnership you have with your Relationship Manager or Relationship Team will not change for the time being.
- They’ll be there to serve your financial needs, working with you to make connections to the right resources here in the U.S. and around the world.
Has the availability of HSBC ATM’s changed?
- ATMs at HSBC branches that are part of the agreement with Cathay Bank or Citizens have been converted to Cathay Bank or Citizens ATMs.
- A list of former HSBC locations that are now Cathay Bank and Citizens branches can be found at www.us.hsbc.com/cathay and www.us.hsbc.com/citizens.
- ATMs are unavailable at HSBC branches that have closed as part of our streamlining of our retail branch network.
- ATMs are available at HSBC Wealth Centers. Information is available at www.us.hsbc.com/centers.
- More information and an ATM locator is available at www.us.hsbc.com/branch-locator.
What day to day and online banking options are available?
- You can continue to bank online using the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC is not responsible for these charges) or at any HSBC ATM.
- We’ve made some exciting enhancements to help you make your day to day banking better.
- We’ve increased transaction limits for our Premier, Jade and Private Bank clients for:
- Mobile Check Deposit up to $25,000 daily and $50,000 monthly
- ATM withdrawal and Point of Sale up to $5,000 and $15,000 respectively
- We expanded our ATM network to include 43,000 additional surcharge-free ATMs in the US and 55,000+ worldwide.
- More information and an ATM locator is available at www.us.hsbc.com/branch-locator.
I have a safe deposit box at an HSBC branch. How will these agreements affect me?
- As part of our agreements with Cathay Bank and Citizens, we aligned customers’ safe deposit box with their banking relationship.
- Customers who are affected by this re-alignment received a letter explaining that they needed to visit their HSBC branch and retrieve the contents of their safe deposit boxes to retrieve the contents within 60 days of our first notice. If the contents were not retrieved, the box was opened in the presence of a Notary Public and an HSBC Bank officer, and the contents inventoried, removed, and safely stored for two years.
- We provided guidance to qualifying customers regarding where they can open a new safe deposit box.
- If a customer did not receive a letter, no action is required. We look forward to continuing to provide these customers with safe deposit box services at the current location.
- Customers with questions about the status of their safe deposit boxes can visit their HSBC branch, or chat with us 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC Bank USA, N.A. is not responsible for these charges) or at www.us.hsbc.com/chatwithus.
How will these agreements affect business accounts?
- HSBC remains focused and committed to our Commercial Banking customers including the Business Banking segment (businesses with an annual turnover of more than US$5 million). Our agreements with Cathay Bank and Citizens have no impact on Commercial Banking accounts.
- Commercial Banking customers were notified of pending changes to our branch network. They can contact their Relationship Manager for more information.
- Accounts of Retail Business Banking customers (small businesses with annual sales of US$5 million and under) were transitioned to Cathay Bank on February 4 and Citizens on February 18.
- HSBC, Citizens and Cathay Bank have been in touch with these small business customers with information about the transition.
- Should you have immediate questions, please reach out to your HSBC Relationship Manager.
How will my business access Night Drop services?
- Night Drop services at HSBC locations that have transitioned to Cathay Bank and Citizens or have closed are no longer available.
- Customers should destroy any keys for Night Drops at these locations.
- HSBC Commercial Banking customers who utilized Night Drop have been notified and can contact their Relationship Manager or branch team to learn about steps to take to continue Night Drops.
- Small business customers who are part of the agreement with Cathay Bank or Citizens can contact Cathay Bank or Citizens to inquire about this service moving forward.
What should I do if I have additional questions?
- You can chat with HSBC 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App or at www.us.hsbc.com/contactus. You can also call 1-800-975-4722 inside the US and 716-841-7212 outside the US Monday – Sunday from 7 a.m. – 12 a.m. ET.
HSBC Bank Wealth Centers
What can you tell me about HSBC Bank Wealth Centers?
- We will be converting 22 HSBC branches to HSBC Bank Wealth Centers.
- These locations are a core part of our wealth strategy:
- To focus on what we do best – connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States.
- To renew our emphasis on international wealth management from globally mobile and affluent individuals
- HSBC Bank Wealth Centers will be designed to provide banking and wealth services to our Premier, Jade and Private Banking customers.
- Wealth Centers offer the same services available to these customers today.
- Soon we’ll be sharing exciting information on how we’re adapting these locations to enhance our service to Premier, Jade and Private Banking customers.
Where will HSBC Bank Wealth Centers be located?
- The following 22 HSBC branches are being converted to HSBC Bank Wealth Centers:
| 5th AVENUE, NY 452 5th Ave New York, NY 10018 |
TYSON'S CORNER, VA 1800 Tysons Blvd Ste 50 McLean, VA 22102 |
| AMHERST, NY 8100 Transit Rd Amherst, NY 14221 |
* AVENTURA, FL 2950 Aventura Blvd Aventura, FL 33180 |
| * BAY PARKWAY, NY 6702 Bay Pkwy Brooklyn, NY 11204 |
LATIN AMERICA INTERNATIONAL CENTER, FL 1441 Brickell Ave, Ste 1600 Miami, FL 33131 |
| * CHINATOWN, NY 58 Bowery New York, NY 10013 |
* BEVERLY HILLS, CA 445 N Bedford Dr Beverly Hills, CA 90210 |
| * FLUSHING, NY 3910 Main St Flushing, NY 11354 |
CUPERTINO, CA 10745 S De Anza Blvd Cupertino, CA 95014 |
| * NEW HYDE PARK, NY 1572 Union Tpke New Hyde Park, NY 11040 |
* FREMONT, CA 39410 Fremont Blvd Fremont, CA 94538 |
| * PARK AVENUE, NY 250 Park Ave New York, NY 10177 |
* IRVINE CENTER DRIVE, CA 15315 Culver Dr, Ste 187 Irvine, CA 92604 |
| * SCARSDALE, NY 901 Central Park Ave Scarsdale, NY 10583 |
* MONTGOMERY, CA 601 Montgomery St San Francisco, CA 94111 |
| SOHO, NY 11 East Houston St New York, NY 10012 |
* SAN GABRIEL, CA 227 West Valley Blvd, Ste 1988 San Gabriel, CA 91776 |
| CHATHAM, NJ 407 Main St Chatham, NJ 07928 |
BELLEVUE, WA 196 Bellevue Way NE Bellevue, WA 98004 |
| 7th and H, DC 800-802 7th St NW Washington, DC 20001 |
SEATTLE, WA 523 Union St Seattle, WA 98101 |
Customers with accounts that have transitioned to Citizens
When did I become a customer of Citizens? Which accounts transitioned?
- On February 18, 2022, one or more of your accounts with HSBC became Citizens accounts.
- Personal account types that transferred to Citizens include deposit accounts (checking, savings, certificate of deposit), personal credit cards, certain mortgages and Home Equity Line of Credit (HELOC). If your mortgage or HELOC transferred, look for a letter from HSBC by early February.
- Business banking relationships also transferred to Citizens.
I live outside the United States. How will these agreements affect me?
- If you have accounts transitioned to Citizens and live outside the United States, HSBC sent an email about some differences in access and servicing as a Citizens customer. The description of those service differences is based upon information provided to us by Citizens. So for questions about these changes as well as details about services available through Citizens, please contact Citizens directly: visit Citizens Information for International Customers, or call 888-999-4158 Monday through Friday 7 a.m. – 10 p.m. ET, and Saturday-Sunday 9 a.m. – 6 p.m. ET.
- Questions about the transition status of specific HSBC checking and savings accounts can be directed to HSBC: chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App or at www.us.hsbc.com/chatwithus, or give us a call at 800-975-4722 Monday through Sunday 7 a.m. – 12 a.m. ET. If you’re calling from outside the US or Canada, please call 1-716-841-7212.
- For questions about HSBC Securities (USA) Inc. accounts, including IRA brokerage accounts, call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. – 6 p.m. ET.
How do I access online banking services?
- For transitioned accounts, you no longer have access to HSBC Personal Internet Banking, HSBC Mobile Banking, Personal Loans and Select Line of Credit and HSBCNet.
- If only some of your accounts were transferred, those accounts have been moved from HSBC.
- Your access to Citizens Online and Mobile Banking access began February 22. Credit Card Online Banking access began February 20 for consumers and February 22 for businesses
- Following are online banking transactions and information that transitioned to Citizens:
- Bill Pay scheduled with a payment date after February 18
- Transfers set up on Online Banking between your U.S. accounts, as long as both accounts are being transferred to Citizens
- Saved Bill Pay payee information
- Following are online banking transactions that were not transitioned to Citizens are:
- Future dated/recurring wire payments and beneficiary information
- Future dated one-time payment for Personal Loans with a payment date after February 17
- Future dated Global Transfers, Bank-to-Bank transfers or Real Time Payments
- More information is available at the Citizens Resource Center.
What changes for my ATM/debit and credit cards?
- Your HSBC ATM/debit card and transitioned credit cards are deactivated.
- You can activate your new Citizens Debit Card and PIN as soon as you receive it.
- Citizens ATM/debit cards and credit cards can be used now.
- Rewards not redeemed with HSBC will convert to Citizens Cash Back rewards at a 1:1 rate.
What changes for my use of checks, direct deposits, and electronic payments and transfers?
- Following are transactions and information that transitioned to Citizens:
- From February 21, 2022, to April 19, 2022, HSBC will forward any presented checks to Citizens so they can post to your new account. Begin using Citizens checks on February 19.
- ACH Direct Deposits will be transferred to your new account until May 19. Don’t forget to update account information with your depositor.
- Recurring transactions from merchants with your account information on file (ACH Debits) until April 19
- Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts.
- Wires received to your transferred HSBC account until April 19
- Following are transactions and information that did not transition to Citizens:
- One-time future dated payments set up through the branch or contact center with a payment date after February 17 to personal Credit Cards, Select Line of Credit or Personal Loan accounts.
- Recurring automatic payments (EZ-Pay) for personal Credit Cards
- Recurring automatic payments for HSBC Mortgage or Home Equity Line of Credit
- Links to cash transfer apps such as Zelle or Venmo
- IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Citizens.
What changes for my account statements?
- In preparation for a smooth transition of one or more of your accounts to Citizens, we changed your account statement format from a combined statement to individual statements for each account. This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens
- Even though your accounts have transitioned, you can contact us for support related to statements on HSBC accounts before transfer. Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am – 12am ET. If you’re calling from outside the US or Canada, please call 1-716-841-7212.
What is the impact on my investment or insurance relationships?
- Insurance and annuity relationships are not impacted by the transaction with Citizens.
- For East Coast and online customers, certain brokerage accounts that are included in the agreement with Citizens transferred to Citizens Securities on or about February 18, 2022.
- Note: A small number of customers may have received updates following notice of the transition to Citizens if there was an operational issue or other circumstance that would keep Citizens from accepting the account or a particular securities position within the account. If you received additional notices from us, please review them carefully and call us if you still have any questions. Our HSBC Wealth Services Desk contact information is noted below.
- Investments that are not held in your brokerage account, such as annuities or 529 College Savings plans, were not included in the agreement to transfer certain accounts to Citizens. HSBC Securities remains your broker and information regarding changes to services for these accounts was provided in a letter dated February 9, 2022. The changes described will be effective March 14, 2022. Feel free to call us if there are any questions. Our HSBC Wealth Services Desk contact information is noted below.
- For questions about brokerage accounts that have converted to Citizens, the Citizens Resource Center offers chat support the most up-to-date information about the transition, answers to frequently asked questions, when to expect new account details and more.
- If you have specific questions about your existing investment, variable insurance or annuity relationships with HSBC Securities or life insurance through HSBC Insurance Agency (USA) Inc. speak with your Financial Consultant, if one is assigned to you, or call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. – 6 p.m. ET.
What should I do if I have additional questions?
- We are here to help after February 18 when one or more of your accounts have transferred to Citizens. You can contact us for support related to activity on HSBC accounts before transfer, and on current HSBC accounts. You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App1 or at www.us.hsbc.com/chatwithus. If you prefer, give us a call at 1-800-975-4722 Monday through Sunday 7am – 12am ET. If you’re calling from outside the US or Canada, please call 1-716-841-7212.
- Visit the Citizens Resource Center for chat support and the most up-to-date information about the transition, including answers to frequently asked questions and when you can expect new account details. Product specific information will be available on the site in early January. The Citizens contact center can be reached at 1-888-999-4158.
What can you tell me about Citizens?
- Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $187 billion in assets as of September 30, 2021. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities.
- More information is available at the Citizens Resource Center.
- To help make the transition as seamless as possible, Citizens will update this site as new information becomes available.
Which HSBC locations transitioned to Citizens?
- The following 80 HSBC locations have been converted to Citizens branches:
| * TRIBECA, NY 110 West Broadway New York, NY 10013 |
7TH AVENUE, NY 518 Fashion Ave. New York, NY 10018 |
| LENOX HILL, NY 1340 Third Ave New York, NY 10075 |
UNION SQUARE, NY 15 Union Square West New York, NY 10003 |
| CHELSEA, NY 800 6th Ave. New York, NY 10001 |
95TH STREET & AMSTERDAM, NY 721 Amsterdam Ave New York, NY 10025 |
| * CANAL STREET, NY 235 Canal Street New York, NY 10013 |
* 8TH AVENUE & 14TH STREET, NY 80 8th Ave New York, NY 10011 |
| 3RD AVENUE & 40TH STREET, NY 617 3rd Ave New York, NY 10158 |
57TH STREET, NY 252 W 57th St New York, NY 10107 |
| 57TH STREET & LEXINGTON, NY 131 E 57th St New York, NY 10022 |
86TH STREET & 3RD AVENUE, NY 186 E 86th Street New York, NY 10028 |
| 1133 AVENUE OF AMERICAS, NY 1133 Avenue of the Americas New York, NY 10036 |
* BOWLING GREEN, NY 26 Broadway New York, NY 10004 |
| GRAMERCY, NY 302 3rd Ave New York, NY 10010 |
DELANCEY, NY 101 Delancey St. New York, NY 10002 |
| FREDERICK DOUGLASS BOULEVARD, NY 2063 Frederick Douglass Blvd New York, NY 10026 |
EAST VILLAGE, NY 143 Second Ave New York, NY 10003 |
| MONTAGUE STREET, NY 174 Montague St Brooklyn, NY 11201 |
* 3RD AVENUE & 92ND, NY 9201 Third Ave Brooklyn, NY 11209 |
| WILLIAMSBURG, NY 252 Bedford Ave Brooklyn, NY 11211 |
* 86TH STREET & 23RD AVENUE, NY 2301 86th St Brooklyn, NY 11214 |
| * 9TH STREET, NY 325 9th Street Brooklyn, NY 11215 |
* AVENUE U, NY 1702 Ave U Brooklyn, NY 11229 |
| GEORGETOWNE, NY 2145 Ralph Ave Brooklyn, NY 11234 |
* FLATBUSH & NOSTRAND, NY 1545 Flatbush Ave Brooklyn, NY 11210 |
| * STARRET CITY, NY 1330 Pennsylvania Ave Brooklyn, NY 11239 |
* BOSTON ROAD, NY 3478 Boston Road Bronx, NY 10469 |
| FORDHAM, NY One East Fordham Road Bronx, NY 10468 |
* CROSBY, NY 1756 Crosby Ave Bronx, NY 10461 |
| RIVERDALE, NY 569 West 235th Street Bronx, NY 10463 |
* PARKCHESTER, NY 1499 West Ave Bronx, NY 10462 |
| * ELMHURST EAST, NY 8703 Queens Blvd Elmhurst, NY 11373 |
* POMONOK, NY 15602 Aguilar Ave Flushing, NY 11367 |
| NORTHERN BOULEVARD, NY 144-01 Northern Blvd Flushing, NY 11354 |
* BAYSIDE, NY 3415 Francis Lewis Blvd Flushing, NY 11358 |
| FOREST HILLS, NY 107-19 Continental Ave Forest Hills, NY 11375 |
* GLEN OAKS, NY 25715 Union Tpke Glen Oaks, NY 11004 |
| * HILLSIDE, NY 14702 Hillside Ave Jamaica, NY 11435 |
LONG ISLAND CITY, NY 24-15 Queens Plaza North Long Island City, NY 11101 |
| * WOODSIDE, NY 5120 Northern Blvd Woodside, NY 11377 |
* BOHEMIA, NY 4040 Veterans Memorial Hwy Bohemia, NY 11716 |
| * COMMACK, NY 5880 Jericho Tpke Commack, NY 11725 |
STATEN ISLAND, NY 280 Marsh Ave. Staten Island, NY 10314 |
| FRANKLIN SQUARE, NY 682 Dogwood Ave Franklin Square, NY 11010 |
* E.SETAUKET, NY 300 Main St., Ste 1 East Setauket, NY 11733 |
| GREAT NECK, NY 57 Middle Neck Rd Great Neck, NY 11021 |
CARLE PLACE, NY 857 East Gate Blvd Garden City, NY 11530 |
| * HUNTINGTON VILLAGE, NY 355 West Main St Huntington, NY 11743 |
* HAMPTON BAYS, NY 248 Montauk Hwy West Hampton Bays, NY 11946 |
| * MELVILLE, NY 534 Broad Hollow Rd Melville, NY 11747 |
LEVITTOWN, NY 3130 Hempstead Tpke Levittown, NY 11756 |
| ROCKVILLE CENTRE, NY 330 Sunrise Hwy Rockville Centre, NY 11570 |
* LAKE RONKONKOMA, NY 395 Portion Rd Ronkonkoma, NY 11779 |
| VALLEY STREAM, NY 750 West Sunrise Hwy, Ste 4110 Valley Stream, NY 11581 |
* SYOSSET, NY 603 Jericho Tpke Syosset, NY 11791 |
| * NEW ROCHELLE, NY 260 North Ave New Rochelle, NY 10801 |
* BRONXVILLE, NY 74 Pondfield Rd Bronxville, NY 10708 |
| * RYE CITY, NY 67 Purchase St Rye, NY 10580 |
* NORTH AVENUE, NY 1300 North Ave New Rochelle, NY 10804 |
| * E.YONKERS, NY 778 Yonkers Ave Yonkers, NY 10704 |
CITY CENTER, NY 1 City Place White Plains, NY 10601 |
| * EDISON, NJ 1819 State Route 27 Edison, NJ 08817 |
* S.YONKERS, NY 449 S Broadway Yonkers, NY 10705 |
| * NEWPORT-PAVONIA BRANCH, NJ 89 River Drive S Jersey City, NJ 07310 |
* FORT LEE, NJ 2151 Lemoine Ave Fort Lee, NJ 07024 |
| WASHINGTON, DC 1401 I Street N.W., Suite 110 Washington, D.C. 20005 |
* ARCH STREET, PA 1027 Arch St Philadelphia, PA 19107 |
| ARLINGTON, VA 4075 Wilson Blvd Arlington, VA 22203 |
RESTON, VA 11842 Spectrum Center Reston, VA 20190 |
| ALEXANDRIA, VA 1700 Diagonal Rd Alexandria, VA 22314 |
ROCKVILLE, MD 200C E Middle Lane Rockville, MD 20850 |
| BETHESDA, MD 7637 Old Georgetown Road Bethesda, MD 20814 |
POTOMAC, MD 10113 River Road Potomac, MD 20854 |
| SILVER SPRING, MD 8252 Georgia Avenue Silver Spring, MD 20910 |
* DORAL, FL 4090 NW 97th Ave Miami, FL 33178 |
| * MIAMI BEACH, FL 301 Arthur Godfrey Road Miami Beach, FL 33140 |
CORAL GABLES, FL 2222 Ponce de Leon Coral Gables, FL 33134 |
| * BRICKELL, FL 1441 Brickell Ave., Ste 100 Miami, Florida 33131 |
LAS OLAS, FL 350 East Las Olas Blvd Fort Lauderdale, FL 33301 |
Where can I find more information about other Citizens locations?
- A list of 1,000+ Citizen branches is available at www.citizensbank.com/branchlocator.
Customers with accounts that have transitioned to Cathay Bank
When did I become a customer of Cathay Bank? Which accounts transitioned?
- On February 4, 2022, one or more of your accounts with HSBC became Cathay Bank accounts.
- Personal account types that transferred to Cathay Bank include deposit accounts (checking, savings, certificate of deposit), and certain mortgages. All other personal account types will remain with HSBC. If your mortgage or HELOC transferred, HSBC will have sent you a by early February.
- Business account types that transferred include deposit accounts, loans and lines of credit. Business Credit Cards will remain with HSBC.
How do I access online banking services?
- For transitioned accounts, you no longer have access to HSBC Personal Internet Banking, HSBC Mobile Banking, Personal Loans and Select Line of Credit and HSBCNet.
- If only some of your accounts were transferred, those accounts have been moved from HSBC.
- Your access to Cathay Bank online banking began on February 7.
- Following are online banking transactions and information that transitioned to Cathay Bank:
- Bill Pay and ACH scheduled with a payment date after February 7
- Saved wire and ACH beneficiary information
- Following are online banking transactions that were not transitioned to Citizens are:
- Transfers between your U.S. accounts set up on online banking
- Future dated/recurring wire payments
- Future dated one-time payment for Personal Loans
- Future dated Global Transfers, Bank to Bank transfers or Real Time Payments
What changes for my ATM/debit card?
- Your HSBC ATM/debit card and transitioned credit cards are deactivated.
- You can activate your new Cathay Bank ATM/debit card now.
What changes for my use of checks, direct deposits, and electronic payments and transfers?
- Following are transactions and information that transitioned to Citizens:
- Starting February 7. HSBC will forward any checks presented to Cathay Bank until May 5, 2022. Begin using Cathay Bank checks on February 7.
- ACH Direct Deposits will be transferred to your new account until May 5. Don’t forget to update account information with your depositor.
- Reoccurring merchant auto-pay ACH debits until May 5
- Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts
- Wires received to your transferred HSBC account until April 7
- Following are transactions and information that did not transition to Citizens:
- One-time future dated payments to Personal Loan. Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center
- Recurring automatic payments for personal HSBC credit cards
- Recurring automatic payments for HSBC Mortgage or Home Equity Line of Credit
- Links to cash transfer apps such as Zelle or Venmo
- IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank
What changes for my account statements?
- In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens
- Even though your accounts have transitioned, you can contact us for support related to statements on HSBC accounts before transfer. Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am – 12am ET. If you’re calling from outside the US or Canada, please call 1-716-841-7212.
What is the impact on my investment or insurance relationships?
- Insurance and annuity relationships are not impacted by the transaction with Cathay Bank.
- For our customers who fall outside the above propositions, the impact on investment relationships differs depending upon the geographic region
- For West Coast customers, banking relationships transitioned to Cathay Bank but investment and insurance relationships did not as they were not part of the agreement. Brokerage accounts and other investments will remain with HSBC Securities, and insurance and annuity relationships are not impacted
- If you have a linked bank deposit account with HSBC Bank that you previously used for settling transactions in your HSBC Securities brokerage account, you will have received a separate letter from HSBC Securities dated December 23, 2021 about the need to contact us and update your settlement instructions. Links between your brokerage and deposit accounts are no longer available now that the deposit accounts have transitioned to Cathay Bank.
- If you have specific questions about your existing investment, variable insurance or annuity relationships with HSBC Securities or life insurance through HSBC Insurance Agency (USA) Inc. speak with your Financial Consultant, if one is assigned to you, or call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. – 6 p.m. ET.
What should I do if I have additional questions?
- We are here to help after February 4 when one or more of your accounts have transferred to Cathay Bank. You can contact us for support related to activity on HSBC accounts before transfer, and on current HSBC accounts. You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App1 or at www.us.hsbc.com/chatwithus. If you prefer, give us a call at 1-800-975-4722 Monday through Sunday 7am – 12am ET. If you’re calling from outside the US or Canada, please call 1-716-841-7212.
- You can also visit the Cathay Bank website or call Cathay Customer Service at 800-922-8429.
What can you tell me about Cathay Bank?
- Cathay General Bancorp is the holding company for Cathay Bank, a California state-chartered bank. Cathay General Bancorp’s website is found at www.cathaygeneralbancorp.com. Founded in 1962, Cathay Bank offers a wide range of financial services. Cathay Bank currently operates 38 branches in California, 10 branches in New York State, four in Washington State, three in Illinois, two in Texas, one in Maryland, one in Massachusetts, one in Nevada, one in New Jersey, one in Hong Kong, and representative offices in Beijing, Shanghai and Taipei. Cathay Bank's website can be found at www.cathaybank.com.
Which HSBC locations transitioned to Cathay Bank?
- The following 10 former HSBC locations have been converted to Cathay Bank branches:
| * IRVING STREET, CA 2257 Irving Street San Francisco, California 94122 |
SAN MARINO, CA 2398 Huntington Drive San Marino, California 91108 |
| LOS ANGELES CHINATOWN, CA 637 North Broadway Los Angeles, California 90012 |
* MILPITAS, CA 603 E Calaveras Boulevard Milpitas, California 95035 |
| * ALHAMBRA, CA 590 West Main Street Alhambra, California 91801 |
MOUNTAIN VIEW, CA 1350 Grant Road #3 Mountain View, California 94040 |
| WARM SPRINGS, CA 46750 Mission Boulevard Fremont, California 94539 |
DALY CITY WESTLAKE, CA 19 Southgate Avenue Daly City, California 94015 |
| SAN MATEO, CA 1 E Third Avenue, Ste 101 San Mateo, California 94401 |
* SAN FRANCISCO CHINATOWN, CA 933 Grant Avenue San Francisco, California 94108 |
Where can I find more information about other Cathay Bank locations?
- A list of Cathay Bank branches is available at https://www.cathaybank.com/location.
1Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges.
Deposit products in the U.S. offered by HSBC Bank USA, N.A. Member FDIC.