PF|CP customer information and FAQs

• In February 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network.
• Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients.
• We are repositioning our US retail business by renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. HSBC is uniquely positioned to capture more of this US$5 trillion market.
• As a result of this new focus for HSBC in the U.S., we are streamlining parts of our retail bank and credit card operations.

• We continue to provide banking services including credit cards to wholesale banking (commercial and institutional) clients, and as part of the Premier, Jade and Private Banking propositions.

The following HSBC credit card products are being transferred:

• HSBC Platinum Credit Card
• HSBC Gold Credit Card
• HSBC Advance Credit Card
• HSBC Cash Rewards Credit Card
• HSBC Cash Rewards Student Credit Card

• When you log in to HSBC Personal Internet Banking, if your account is being transferred, you’ll see a message at the top of the account page indicating that later this year one or more of your HSBC credit card accounts will be transitioned to Premier Finance Card Program (PF|CP), issued by First Bank & Trust. Also, HSBC and PF|CP have mailed letters since early June to the address on record for accounts included in the agreement.
• Customers whose accounts will transfer recently received a letter from PF|CP informing them that ownership was to transfer to First Bank & Trust as of August 20, 2022 (the July Letter). Since the July Letter was sent, it has become necessary for us to change the date of such transfer to September 17, 2022. The information contained in the July Letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July Letter.

• Certain closed and suspended accounts will transfer to PF|CP effective September 17, 2022. PF|CP has mailed letters to these accounts, notifying of the change.
• If your account has been closed and you have an outstanding balance, your obligation to pay the balance remains unchanged. You will continue to receive monthly billing statements from PF|CP until your balance is paid in full.

• PF|CP mailed its first letter informing you that ownership of your account was to transfer as of August 20, 2022 (the July letter).
• Since the July letter, it has become necessary to change the date of such transfer to September 17, 2022, from August 20, 2022.
• The information contained in the July letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter.

• Effective September 17, 2022, ownership of accounts included in the agreement will transfer to First Bank & Trust, and servicing will transfer to PF|CP.
• For now, HSBC continues to service the transferring accounts.

• At 1:00 AM ET on September 17, 2022, HSBC will deactivate your HSBC credit card. Please stop using it at that time.

• If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement credit card with a replacement account number, which you should receive by early September.

• If your account is open and in good standing as of August 21, 2022, a replacement card will be issued to all applicants and any authorized user(s) on the account.

• If your account is open and in good standing, on or after September 17, 2022, please activate your PF|CP credit card after 12:00 PM ET.
• This may be done online at pfcardprogram.com, by calling 833.531.8400, through the PF|CP mobile app, or by scanning the QR code included with your replacement credit card.
• You can begin using your PF|CP credit card as soon as it’s activated.

• Yes, you will be assigned a replacement account number.
• If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement account number with your replacement credit card, which you should receive by early September.
• For any recurring charges such as subscriptions, gym memberships, utilities, etc., please contact those merchants starting September 17, 2022, and provide your PF|CP account information.

• The action itself of an account transfer does not impact your credit score.

• Your PIN will change, and you must request a replacement from PF|CP.
• At 12:01 AM ET, September 17, 2022, HSBC will deactivate your Personal Identification Number (PIN) for use at ATMs.
• If your account is open and in good standing, after 12:00 PM ET, September 17, 2022, in order to obtain a replacement PIN, you must enroll in online or mobile banking, or by calling PF|CP Customer Service.

• At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end.
• After 12:00 PM ET, September 17, 2022, you can enroll in PF|CP online and mobile banking at pfcardprogram.com.

• If you are enrolled in a mobile wallet, just before transition, after 3:30 PM ET, September 15, 2022, you will no longer be able to access your HSBC credit card in that manner.
• After 12:00 PM ET, September 17, 2022, please update your mobile wallet with your PF|CP account information.

• Yes, your PF|CP credit card will still allow you to tap and go at participating merchants.

• No, your PF|CP account will not charge this fee.

• Your APR will remain the same unless you were being charged a penalty APR, in which case such APR will be reduced to your applicable non-penalty APR.
• The account will no longer have a Penalty APR.
• Late fee and return check fee amounts will remain the same.

• Yes, if you have an existing introductory rate offer still available to you and in effect under the terms of your HSBC account at the time of the transfer, it will remain in effect for the balance of the original term of the original offer.
• There are no new promotional rate offers, or any extensions of time for any existing introductory or promotional rate offers, being made at this time.

• Yes, you will maintain that rate as long as you meet the eligibility requirements.

• Yes, the terms of the hardship program will be maintained as long as you continue to meet the eligibility requirements.

• No

• PF|CP will have your last 13 months of HSBC statements, which you can access when you enroll in PF|CP online banking at pfcardprogram.com.
• If you think you may need any HSBC statement history prior to 13 months, please download these statements prior to September 15, 2022, by going to HSBC Personal Internet Banking.

• If you are enrolled in paperless statements with HSBC, you will need to re-enroll for this service with PF|CP.
• After 12:00 PM ET, September 17, 2022, you can re-enroll at pfcardprogram.com.
• If you do not re-enroll, you will receive paper statements in the mail.

• Your enrollment will automatically transfer to PF|CP, and your payments will continue as scheduled.
• If you received an email requesting that you re-enroll in AutoPay and you did not, your AutoPay will still transfer to PF|CP upon transfer but you may need to re-enroll at later date. More information is available at pfcardprogram.com.
• If you would like to enroll in AutoPay with PF|CP, you can do so after 12:00 PM ET, September 17, 2022, at pfcardprogram.com.

• Please contact that financial services provider and provide your PF|CP account information.

• Your due date may change slightly but will still be at least 25 days after the close of each billing cycle.
• If you are enrolled in AutoPay, PF|CP will automatically update the new payment due date.

• If you are enrolled in a program that offers rewards and your account is open and in good standing:
• Your earn rate will remain the same or will improve, depending upon the program in which you are enrolled.
• You will continue to earn rewards during the transition of your account.
• Please refer to your Rewards Program Rules that will be included with your PF|CP credit card, which you should receive by early September.
• Redemption options if your account is open and in good standing will be modified as follows:
• Direct Deposit into an HSBC checking/savings account will no longer be available.
• Pay with Points for annual fees will no longer be available, as your account will not have an annual fee.
• Amazon Shop with Points will no longer be available.

• If you are enrolled in a program that offers rewards, and your account is open and in good standing:
• You can redeem existing rewards with HSBC until 3:30 PM ET, September 15, 2022, at us.hsbc.com/credit-card-resource-center/manage-account/rewards.
• After 12:00 PM ET, September 19, 2022, you can begin redeeming rewards at www.pfcardprogram.com/rewards.

• Yes, on September 17, 2022, your accumulated rewards balance will be transferred to PF|CP.
• Your transferred rewards balances will be available online, through PF|CP Customer Service, and on your statements.

• PF|CP describes itself and the Program as follows:
• The Premier Finance Card Program (PF|CP) is a credit card program provider sponsored by First Bank & Trust, which is one of the leading consumer credit card issuers.
• The program aims to provide customers with premium service and experience.
• After the transfer, PF|CP will service your account and provide a new online experience for you to manage payments, alert settings, statement preferences, and more.

• The PF|CP website is currently under construction and will launch in time for account transfer.
• You can visit the PF|CP Coming Soon page now by going to pfcardprogram.com.

• After 12:00 PM ET, September 17, 2022, you can contact PF|CP:
• Card activation: May be done online at pfcardprogram.com/activate; by calling 833.531.8400; through the PF|CP mobile app; or by scanning the QR code included with your replacement credit card
• Online banking: Enrollment at pfcardprogram.com
• Mobile banking app: Instructions can be found at pfcardprogram.com
• PF|CP Customer Service: 1.833.456.8700 (available 24/7); outside the US or Canada, you can call 1.516.576.8625
• Payment mailing address: PF|CP, PO Box 650726, Dallas, TX 75265-0726

• First Bank & Trust is a family- and employee-owned South Dakota state bank, member FDIC, with 22 locations in 17 communities in South Dakota and Minnesota. Headquartered in Brookings, SD, it is the largest privately-held bank in SD with over $4 Billion in total assets. First Bank & Trust has a history that dates back more than 140 years and spans four generations of the Fishback family, who support independent and entrepreneurial leadership. First Bank & Trust's experience in partnering with Fintech companies nationwide centers around the shared goal of developing market-leading solutions that deliver consumer-friendly, sustainable, innovative, and compliant financial services products on a national scale.
• For more information, visit the First Bank and Trust website.

• HSBC and PF|CP are working together closely to make this transition as easy as possible.
• Until September 17, 2022, please contact HSBC. You can chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App1 or at us.hsbc.com/chatwithus. If you prefer, give us a call at 800.975.4722 Monday through Sunday 7:00 AM – 9:00 PM ET. Outside the US or Canada, please call 1.716.841.7212
• After 12:00 PM ET, September 17, 2022, please visit pfcardprogram.com or call PF|CP Customer Service at 1.833.456.8700, 24 hours/7 days a week. Outside the US or Canada, you can call 1.516.576.8625.